## Get a Google support package

Google Cloud offers different support packages to meet different needs,
such as 24/7 coverage, phone support, and access to a technical support manager.
For more information, see [Cloud Customer Care](https://docs.cloud.google.com/support).

If you're not sure if you have a paid technical support package, check your
Google Cloud console:

[Visit your Google Cloud console](https://console.cloud.google.com/support)

## Get support from the community

This section lists different approaches you can use to get your questions
answered by using community resources.

### Ask a question on Stack Overflow

Ask a question about Google Cloud Observability on
[Stack Overflow](https://stackoverflow.com). Review the
following table for relevant tags on Stack Overflow. These tags
not only receive responses from the Stack Overflow community, but also from
Google engineers, who monitor the tags and offer unofficial support.

| Google Cloud Observability products on Stack Overflow | Stack Overflow tag | New questions |
|---|---|---|
| General questions | [stackdriver](https://stackoverflow.com/questions/tagged/stackdriver) | [Ask a new question about Google Cloud Observability](https://stackoverflow.com/questions/ask?tags=stackdriver) |
| Error Reporting | [google-cloud-error-reporting](https://stackoverflow.com/questions/tagged/google-cloud-error-reporting) | [Ask a new question about Error Reporting](https://stackoverflow.com/questions/ask?tags=google-cloud-error-reporting) |
| Cloud Logging | [google-cloud-logging](https://stackoverflow.com/questions/tagged/google-cloud-logging) | [Ask a new question about Cloud Logging](https://stackoverflow.com/questions/ask?tags=google-cloud-logging) |
| Cloud Monitoring | [google-cloud-monitoring](https://stackoverflow.com/questions/tagged/google-cloud-monitoring) | [Ask a new question about Cloud Monitoring](https://stackoverflow.com/questions/ask?tags=google-cloud-monitoring) |
| Cloud Trace | [google-cloud-trace](https://stackoverflow.com/questions/tagged/google-cloud-trace) | [Ask a new question about Cloud Trace](https://stackoverflow.com/questions/ask?tags=google-cloud-trace) |
| Cloud Profiler | [google-cloud-profiler](https://stackoverflow.com/questions/tagged/google-cloud-profiler) | [Ask a new question about Cloud Profiler](https://stackoverflow.com/questions/ask?tags=google-cloud-profiler) |

### Discuss Google Cloud Observability products

Join the
[google-stackdriver-discussion](https://groups.google.com/forum/#!forum/google-stackdriver-discussion)
Google group to discuss Google Cloud Observability and receive announcements and updates.

You can also visit the Google Cloud
[Slack community](https://googlecloud-community.slack.com/) to discuss
Google Cloud Observability and other Google Cloud products. If you haven't
already joined,
[use this form to sign up](https://join.slack.com/t/googlecloud-community/shared_invite/zt-3icuwfdvq-eq_58LqmOoCNc16mpZcaNA).

For Google Cloud Observability, join the
[`#stackdriver`](https://googlecloud-community.slack.com/messages/C0SEBGXFG/)
channel.


## File bugs or feature requests

This section describes how you can search for known issues, file a feature
request, or share your opinion.

### Found a bug in Google Cloud Observability?

You can search issues and submit new bugs by using our issue trackers. Review
the following table to search and report issues in Google Cloud Observability:

|---|---|
| [List open Error Reporting issues](https://issuetracker.google.com/savedsearches/559780) | [Create new Error Reporting issue](https://issuetracker.google.com/issues/new?component=187271&template=0) |
| [List open Cloud Logging issues](https://issuetracker.google.com/savedsearches/559764) | [Create new Cloud Logging issue](https://issuetracker.google.com/issues/new?component=187203&template=0) |
| [List open Cloud Monitoring issues](https://issuetracker.google.com/savedsearches/559785) | [Create new Cloud Monitoring issue](https://issuetracker.google.com/issues/new?component=187228&template=0) |
| [List open Cloud Profiler issues](https://issuetracker.google.com/savedsearches/5116474) | [Create new Cloud Profiler issue](https://issuetracker.google.com/issues/new?component=365889&template=0) |
| [List open Cloud Trace issues](https://issuetracker.google.com/savedsearches/559776) | [Create new Cloud Trace issue](https://issuetracker.google.com/issues/new?component=187216&template=0) |

The Google Cloud Observability team reviews and tracks every new bug submitted by users. Expect
to hear from us within 2 business days. To learn more about what to expect when
you file a bug, read [Issue reports](https://docs.cloud.google.com/support/docs/issue-trackers.md.txt#issue_reports).

### Have a feature request for Google Cloud Observability?

You can request and vote for new features by using our issue trackers; review
the table in the [Found a bug in Google Cloud Observability?](https://docs.cloud.google.com/stackdriver/docs/getting-support.md.txt#report-bug)
section on this page.

Feature requests with more stars and, hopefully, comments from several
users about how the feature would be useful are more likely to be considered.
Read [Feature requests](https://docs.cloud.google.com/support/docs/issue-trackers.md.txt#feature_requests) to learn
more about how Google Cloud tracks feature requests.

### Want to share your opinion on Google Cloud Observability products?

Your feedback helps us improve Google Cloud Observability. You can send
feedback from your Google Cloud console or your Cloud Monitoring console.

To send feedback from your [**Google Cloud console**](https://console.cloud.google.com/),
do the following:

1. In the toolbar, click **Help** , and then select
   **Send feedback**.

2. In the dialog, enter your issue or share your idea. You can include in
   your feedback a screenshot, which can give us a clearer target for
   your feedback.

3. Click **Send**.

If reporting an issue, then include the steps you performed, what you expected
to happen, and what actually happened. The more details you provide, the more
likely it is we'll be able to quickly reproduce and resolve your issue.

In addition to bugs and feature requests, we're happy to receive any other
feedback that you'd like to provide. In your request, include as much detail
as you can.

After we receive your feedback, we will read it and either submit a new bug or
add it to a known issue. We do receive a high volume of submissions;
unfortunately, this means that we're unable to respond directly to each one.

## Want to speak with someone in Sales?

Just mention Google Cloud Observability in your [inquiry](https://cloud.google.com/contact), and someone
from the Google Cloud sales team will get back to you shortly.