## Get a Google support package

Google Cloud offers different support packages to meet different needs, such as 24/7
coverage, phone support, and access to a technical support manager. For more information,
see [Cloud Customer Care](https://docs.cloud.google.com/support).

## Get support from the community

Use the following resources to get support from the Compute Engine
community. Review our [FAQ](https://docs.cloud.google.com/compute/docs/faq) before posting a new question.

### Ask a question on Stack Overflow

- Ask questions about application programming and development on Compute Engine on [Stack Overflow](http://stackoverflow.com/questions/tagged/google-compute-engine). For example, if you are using a Windows VM instance, the [google-compute-engine+windows](http://stackoverflow.com/search?q=google-compute-engine+windows) query returns questions tagged with both **Google Compute Engine** and **Windows**.
- Ask questions about troubleshooting Compute Engine resources on [Server Fault](http://serverfault.com/questions/tagged/google-compute-engine).

### Discuss Compute Engine

Join the
[gce-discussion](https://groups.google.com/forum/#!forum/gce-discussion)
Google group to discuss Compute Engine with Google engineers and other
users. Join the
[gce-announce](https://groups.google.com/forum/#!forum/gce-announce) Google
group to get Compute Engine announcements, and the
[gce-operations](https://groups.google.com/forum/#!forum/gce-operations)
Google group to get updates on Compute Engine operations.

You can also visit the Google Cloud
[Slack community](https://googlecloud-community.slack.com/) to discuss
Compute Engine and other Google Cloud products. If you haven't
already joined,
[use this form to sign up](https://join.slack.com/t/googlecloud-community/shared_invite/zt-3icuwfdvq-eq_58LqmOoCNc16mpZcaNA).

For Compute Engine, join the
[`#compute-engine`](https://googlecloud-community.slack.com/messages/C0EM1FJKB/)
channel.


## File bugs or feature requests

### Where to file a report

| Type of request | Where to file a report |
|---|---|
| Billing issues | [Billing support](https://support.google.com/code/bin/request.py?contact_type=cloud_platform_billing) |
| Bugs, defects, and feature requests | [Issues tracker](https://issuetracker.google.com/issues/new?component=187134&template=0) |
| Documentation feedback (incorrect documentation, general feedback, suggestions) | [Documentation feedback form](https://docs.cloud.google.com/compute/docs/getting-support#documentation) |
| Production issues (including performance issues) | [Issues tracker](https://issuetracker.google.com/issues/new?component=187134&template=0) |
| Paid support | If you are a [paid support](https://cloud.google.com/support/) customer, [contact Google directly](http://www.google.com/support/enterprise/go/support_info#cloud). |
| SLA violation | [Billing support](http://support.google.com/code/bin/request.py?hl=en&contact_type=cloud_platform_billing&ctx=go) |
| Report abuse | [Abuse form](http://support.google.com/code/bin/request.py?contact_type=virtual_machines_abuse) |

### Bugs and defects

*Example: My instance is unable to attach additional disks*

If your issue is not answered by the [FAQ](https://docs.cloud.google.com/compute/docs/faq) or remains
unresolved, post your question to the [Issues tracker](https://issuetracker.google.com/issues/new?component=187134&template=0)
with the following information:

- What steps will reproduce the problem?
- What is the expected output? What do you see instead?
- What version of the product are you using? On what operating system?
- Please provide any additional information.

### File a feature request

*Example: Compute Engine should add feature X*

Your feature request might already have been filed on the [Issues tracker](https://issuetracker.google.com/issues/new?component=187134&template=0).
If so, upvote the feature to indicate that you would like to see it added.

If not, gather the following information and post the feature request
to the [Issues tracker](https://issuetracker.google.com/issues/new?component=187134&template=0):

- What is the desired behavior of the feature? (Be specific!)
- If relevant, why are current approaches or workarounds insufficient?
- If relevant, what new use cases will this feature enable?

### Documentation feedback

*Example: Documentation for X is out of date*

If you run into issues while using the documentation, have general feedback,
or want to make a suggestion, use the documentation feedback mechanism. From
any page in the Compute Engine documentation, click the "Send feedback"
link near the top right of the page. This will open a feedback form. Provide
the following information (if applicable):

- What URL are you reporting?
- What was inaccurate?
- General comments or suggestions

Your comments will be reviewed by the Compute Engine team.

### Production issues

*Example: My instance is running very slow*

If you have a paid support contract, [contact Google directly](http://www.google.com/support/enterprise/go/support_info#cloud).

If you experienced an [SLA](https://cloud.google.com/compute/sla)
violation, contact [Billing support](http://support.google.com/code/bin/request.py?hl=en&contact_type=cloud_platform_billing&ctx=go).

You can also report [virtual machine abuse](http://support.google.com/code/bin/request.py?contact_type=virtual_machines_abuse).

You can file a
[production issue report](mailto:gc-team@google.com) for
your application. Google reads these reports but cannot reply individually.
Operational support for individual applications is not provided via the issue
tracker.